Return & Refund Policy

Last updated: August 10, 2026

At Kivuna, our goal is to provide quality products and helpful customer support. Your satisfaction is important to us, which is why we offer a 30-day return guarantee.

If you are not satisfied with your purchase for any reason, please contact us at support@Kivuna.com so we can assist you.

Cancellation Policy

Any request to modify or cancel an order must be submitted within 24 hours of placing the order.

After this period, we may be unable to modify or cancel your order because it may have already entered processing or fulfillment.

If your cancellation request is approved within the applicable timeframe, your refund will be processed to the original payment method.

Please allow up to 10 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Return Policy

We offer a 30-day return window from the date of delivery.

To be eligible for a return, items must generally be:

• Unused
• Unopened
• In their original packaging
• In the same condition in which they were received

Items that have been used, worn, damaged through normal use, or damaged through misuse may not be eligible for a refund.

To request a return, please contact us at support@Kivuna.com within 30 days of delivery and provide:

• Your order number
• The name used for the order
• The reason for the return
• Photos, if applicable

All returns must be approved by Kivuna before they are shipped back.

Once your return is approved, we will provide instructions regarding where and how to send the item.

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are generally non-refundable, except where required by applicable law.

Return Inspection and Refunds

Once we receive your returned item, we may take up to 10 business days to inspect it.

If the return is approved, your refund will be issued to the original payment method.

Please allow up to 10 additional business days for your financial institution or payment provider to make the funds available in your account.

If you have not received your refund after the applicable processing period, please contact your bank or payment provider first. If you still need assistance, contact us at support@Kivuna.com.

Refunds are issued in the currency of the original transaction where supported by the payment processor.

Currency conversion rates and fees charged by banks or payment providers may vary and are outside Kivuna's control.

Product Concerns

We encourage customers to read and follow all product instructions, warnings, and safety information provided with their purchase.

If you experience any unexpected issue or discomfort while using a product, discontinue use and contact us at support@Kivuna.com.

Where applicable, product-specific instructions and warnings take priority over general information provided on our website.

Damaged or Incorrect Items

We take care when packaging orders for shipment.

If your item arrives physically damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the product and damage, where applicable

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

Damage caused by normal use, wear and tear, improper use, or misuse may not qualify for a refund or replacement.

Shipping and Delivery

We make reasonable efforts to process and ship orders promptly. However, delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather
• Holidays
• Incorrect shipping information
• Unexpected shipping disruptions

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

If tracking information is available, customers should use the tracking information provided to monitor their shipment.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist where reasonably possible, but Kivuna cannot guarantee recovery of packages that are lost, stolen, or incorrectly delivered.

Contact Us

For questions regarding cancellations, returns, refunds, damaged items, or any other issue with your order, please contact:

Kivuna
Email: support@Kivuna.com