Privacy Policy
Last updated: August 10, 2026
This Privacy Policy describes how Kivuna (“Kivuna,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use, or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Email: support@Kivuna.com
Personal Information We Collect
When you visit or use our website, we may collect certain information about your device, your interaction with the website, and information necessary to process your purchases.
Information You Provide to Us
When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment and transaction information
- Order details
- Information you provide when contacting customer support
We collect this information directly from you when you provide it to us.
Device and Usage Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- IP address
- Browser type and version
- Device type
- Time zone
- General location information
- Pages or products you view
- How you interact with our website
- Referring website or source
This information helps us operate, maintain, secure, and improve our website and understand how visitors use our services.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Communicate with you about your orders
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Maintain the security of our website
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where you have provided the required consent
We do not sell your personal information for money.
Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide related services.
Your information may be processed by Shopify and its service providers as necessary to provide these services.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy:
Payment Information
Payments made through our website may be processed by third-party payment providers.
We generally do not have access to your complete payment card information. Payment information is processed by the applicable payment provider in accordance with its own privacy policy and security practices.
Sharing Your Personal Information
We may share your personal information with trusted service providers when necessary to operate our business and provide services to you.
These may include:
- Shopify and its service providers
- Payment processors
- Shipping and fulfillment providers
- Website and technology service providers
- Analytics or marketing providers, where applicable
- Professional advisers where necessary
We may also disclose personal information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, website, or business.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.
We may use cookies for purposes including:
- Keeping products in your shopping cart
- Processing checkout
- Remembering preferences
- Maintaining website functionality
- Improving website performance
- Understanding website traffic and usage
- Supporting security and fraud prevention
- Supporting marketing or advertising features where applicable
Some cookies are necessary for the website to function properly, while others may be used for analytics or other purposes.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Where required by applicable law, we may request your consent before using certain non-essential cookies or tracking technologies.
Marketing Communications
Where permitted by applicable law, we may send you information about Kivuna products, promotions, or other offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at:
support@Kivuna.com
Please note that you may still receive transactional communications, such as order confirmations, shipping updates, or customer-service messages.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
When personal information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
Your Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain uses of your personal information
- Request a copy of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us at:
support@Kivuna.com
We may need to verify your identity before completing certain requests.
European Economic Area and United Kingdom
If you are located in the European Economic Area (EEA) or the United Kingdom, applicable data protection laws may provide you with additional rights.
Depending on the circumstances, we may process your personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, where those interests do not override your applicable rights and freedoms
You may have the right to object to certain processing activities or lodge a complaint with your local data protection authority.
California Privacy Rights
If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.
Depending on applicable law, these rights may include the right to know what personal information is collected, request access to or deletion of personal information, request correction, and exercise applicable rights regarding certain forms of data sharing or targeted advertising.
To submit a privacy request, contact:
support@Kivuna.com
We will process your request in accordance with applicable law.
Children's Privacy
Our website is not intended for children under the age of 15.
We do not knowingly collect personal information directly from children under 15. If you believe that a child has provided us with personal information, please contact us at support@Kivuna.com so that we can review and delete the information where appropriate.
International Data Transfers
Because we use third-party service providers, including Shopify, your personal information may be processed or stored in countries other than the country in which you live.
Where required by applicable law, we take appropriate measures to help ensure that international transfers of personal information are handled in accordance with applicable privacy requirements.
Automated Decision-Making and Fraud Prevention
Certain transactions may be subject to automated security and fraud-prevention checks performed by Shopify or our payment providers.
These systems may analyze transaction-related information to identify potentially fraudulent or unauthorized activity.
Where required by applicable law, you may have rights relating to certain forms of automated decision-making.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
Complaints
If you have a concern about how we handle your personal information, please contact us first:
Email: support@Kivuna.com
We will make reasonable efforts to review and address your concern.
Where applicable, you may also have the right to contact your local data protection or privacy authority.
Contact Us
If you have any questions about this Privacy Policy or how Kivuna handles personal information, please contact us:
Kivuna
Email: support@Kivuna.com